- How can I list my business on Hellotravel?
Please visit our
Sign Up page and fill in your information. The details will be verified by us and thereafter you become our registered member. You can then create your profile page and list your packages on it.
- I am not from India! can I join Hellotravel?
Hellotravel platform is for every travel agent in the world.
- Are there eligibility criteria for agents to get approval?
Only genuine travel agencies are allowed to join Hellotravel. We will verify your business before approving your account.
- Do I have to pay to list my packages?
No, you don’t have to pay to list your packages. Registered travel agents are allowed to upload their packages on Hellotravel marketplace for Free.
- What is your refund policy?
Refunds are available only on annual subscriptions and are considered exclusively in serious and exceptional cases. Non-annual subscriptions are considered trial plans and are strictly non-refundable.
At HelloTravel, we strive to provide quality traveler leads and help our travel agent partners grow their businesses. However, we do not guarantee conversions or a specific number of bookings from the leads purchased. Conversion outcomes depend on several factors, including your follow-up process, communication, pricing, sales approach, and other variables beyond our control.
Refunds will not be issued solely due to low conversion rates, unsuccessful bookings, or dissatisfaction with conversion performance, including under annual subscriptions.
Our Relationship Managers (RMs) are committed to supporting you and will work closely with you to understand challenges, provide guidance, and explore ways to improve your conversion rates and overall business performance.
For annual subscriptions, the net refund, where approved, will be calculated as:
Total amount paid (excluding taxes), minus the higher of:
• The normal monthly subscription amount multiplied by the number of months used; or
• The value of any purchased credits already utilized.
Refunds are evaluated on a case-by-case basis and are subject to approval.
- What is the refund processing time?
Once a refund has been approved, it will take approximately 25 working days to process.
- I have another question not listed here
- How does your pricing work?
Our subscriptions are tiered. They come with your packages being promoted on the marketplace and access to buyer leads.
- My account has unused leads. How do we use them?
Once you sign up for a subscription plan, we will take you through the process step by step.
- How do I get in touch with you if I need help?
We are available Mon-Sat 9.30am-6.30pm IST. You can view your RM details in your account and get in touch over phone or email. You may also request for a callback and we will be happy to help.
- What is the conversion I can expect?
It depends upon various factors like how strong followups have been, quality of quote offered, payment options provided etc. We, therefore, encourage you to use a CRM which helps increase conversions by 150%. Get in touch with our team to know more..
- How secure is hellotravel?
Protecting the data you trust to us is our first priority. We are completely secured and safe for use.
