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Contact Us
1. Get instant help through these FAQs:
How do I Plan a trip on Hellotravel?
+Submit your requirements at ‘Plan Your Trip’ page & get fully personalized holidays from our verified travel agents.
How much does it cost to Plan a trip on Hellotravel?
+Our service is 100% free for travelers. You just need to provide your requirement here – ‘Plan Your Trip’.
How many travel agents will contact me?
+We will find the best rated agents for your destination and give you the details of upto 4 agents.
How can I book a tour on Hellotravel?
+Just send us your requirements here and we will connect you with agents with whom you can book your tour and travel.
How can I publish my travelogue on Hellotravel?
+If you have a story to showcase on Hellotravel, then please write it to us at helpdesk@hellotravel.com with subject – ‘Publish My Story on Hellotravel’.
How can I list my business on Hellotravel?
+Please visit our Sign Up page and fill in your information. The details will be verified by us and thereafter you become our registered member. You can then create your profile page and list your packages on it.
I am not from India! can I join Hellotravel?
+Hellotravel platform is for every travel agent in the world.
Are there eligibility criteria for agents to get approval?
+Only genuine travel agencies are allowed to join Hellotravel. We will verify your business before approving your account.
Do I have to pay to list my packages?
+No, you don’t have to pay to list your packages. Registered travel agents are allowed to upload their packages on Hellotravel marketplace for Free.
What is your refund policy?
+We offer refunds only on annual subscriptions. Net refund will be calculated as [total amount paid (excluding taxes) - ((normal monthly subscription amount * number of months used) or (used credit as per monthly subscription lead price), whichever is higher) - Processing Fee (Rs.10,000)]. As simple as that. We aim high at being focused on building relationships with our clients and community
What is the refund processing time?
+Post refund approval, it will take 15 working days to be processed.
I have another question not listed here
+Email us at helpdesk@hellotravel.com or call us at +91-8048733800.
How does your pricing work?
+Our subscriptions are tiered. They come with your packages being promoted on the marketplace and access to buyer leads.
My account has unused leads. How do we use them?
+Once you sign up for a subscription plan, we will take you through the process step by step.
How do I get in touch with you if I need help?
+We are available Mon-Sat 9.30am-6.30pm IST. You can view your RM details in your account and get in touch over phone or email. You may also request for a callback and we will be happy to help.
What is the conversion I can expect?
+It depends upon various factors like how strong followups have been, quality of quote offered, payment options provided etc. We, therefore, encourage you to use a CRM which helps increase conversions by 150%. Get in touch with our team to know more.
How secure is hellotravel?
+Protecting the data you trust to us is our first priority. We are completely secured and safe for use.
2. Message Us:
3. Contact:
Address: E-75, 2nd Floor, Sector-63, Noida, Uttar Pradesh, India - 201301.
Phone: 08048733800
Email: helpdesk@hellotravel.com.
Hellotravel CIN - U63090DL2018PTC335128